Can breakthrough NLP models like GPT-3 soon help us build better chatbots? — In 2020, the release of a massive new language AI model called: GPT-3 garnered worldwide attention. The model, developed by OpenAI, could understand and generate natural language to a level never seen before. Two years later, a lot has transpired in the AI space, but we’re still not near to human-level operational service bots, and GPT-3 is still in beta. As with many AI advancements, these models offer enormous promises when they’re first unveiled but then fizzle out just as quickly when put to use. How far must a technological breakthrough, such as GPT-3, leap before people can use it in real-world applications such as complete customer service automation?