Can breakthrough NLP models like GPT-3 soon help us build better chatbots? — In 2020, the release of a massive new language AI model called: GPT-3 garnered worldwide attention. The model, developed by OpenAI, could understand and generate natural language to a level never seen before. Two years later, a lot has transpired in the AI space, but we’re still not near to human-level operational service bots, and GPT-3 is still in beta. As with many AI advancements, these models offer enormous promises when they’re first unveiled but then fizzle out just as quickly when put to use. How far must a technological breakthrough, such as GPT-3, leap before people can use it in real-world applications such as complete customer service automation?

Increasingly, businesses are turning towards measures that enhance the customer experience (CX) as a method for differentiating their products and services amidst fierce competition. …

Creating engaging customer experiences has become a key differentiator for companies in today’s digital era. In order to make these engaging experiences, it is important to focus on the customer service flows that your company offers. In this article, we’ll be exploring why customer experience is so crucial. This article will discuss some expert tips for building engaging, memorable customer experiences in customer service flows.

The invention of Lego brought many young kids and adults both joy and mental development. Since the early days of Lego, the number of parts has quadrupled, enabling users to build and put pieces together in more than a billion new ways. However, the power of this ‘plastic gold’ lies…

In the midst of the massive and long-lasting digital revolution, it is hard to even comprehend the sheer volume of the energy that fuels it: data. Data is the fuel that drives the technology and processes that are changing our world. Without data, hardware and software are just a novelty…

The Energy Act is now operative. This means that we need to switch from fossil fuels as a primary heating source to alternative renewables as soon as possible. To hit the goal of reducing our emissions by 40% before 2030 in The Netherlands alone, about 1.5 million homes need to be modified as they are currently heated by mainly natural gas-powered heaters. But how are we going to do that? — First, we need to look at how we got here. Natural gas has worked out very well for a long time. It has proven to be a reliable energy source with a high energy density. For years, all newly built houses in the Netherlands were connected to the Dutch gas…

Why? The human brain is the most complex and powerful structure we have ever experienced. We still have so much to learn about it, yet there is also so much we can learn from it. For instance, we do know that the brain is divided into two hemispheres. The left hemisphere…

In our journey to create Artificial Intelligence (AI) with more human characteristics, we have reached the point where were are copying some of the most challenging components like reasoning and creativity. In 2013 a London based startup called DeepMind published a groundbreaking paper called Playing Atari with Deep Reinforcement Learning on arXiv. By using a technique called Reinforcement Learning or Deep Q-Learning Agents, the authors were able to give AI models the power to create proper policies.

This isn’t new footage from a supermassive black hole. It is, however, footage of a supermassive problem we might be able to fix with AI before it is too late. — Last weekend we participated in the largest Blockchain and AI Hackathon of the world: The Odyssey Hackathon in Groningen. Our challenge: find a scalable solution to preserve the habitat of wildlife in the tropical rain forest of Borneo. Although we didn’t win the Hackathon, I am happy to say it…